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Want to learn more about CPAP machine hire and our products?
We have developed the following down-to-earth INFORMATION BROCHURES to assist you to easily understand the benefits and operation of CPAP machine hire and the products we sell. The founder of CPAP Travel Hire has been involved with CPAP's for over 15 years and understands that at the end of the day what you really want is to put on your mask and have a great night sleep! We are here to help you at every step...
Rental Equipment brochure outlines the devices for hire and what is included in the package along with hire costs.
Travel CPAP Devices provides a summary of the benefits of using our travel devices along with the features of each unit.
CPAP Travel Hire Devices is a great read to better understand CPAP machine hire and all of our affordable, highly efficient, modern and user friendly machines for both travel and at home use.
Wellue O2Ring outlines the benefits of using this at home device, if you think you might have sleep apnea or some other health issue, in the comfort of your own bed to determine your sleeping heart rate and oxygen levels.
Shipping and returns
Delivery Area | Shipping Method | Rate |
Local Region*
Redland City & Sourrounds, Brisbane Airport & Port of Brisbane | Local Collection and/or *Free Delivery | Free |
Brisbane | Australia Post | $15.00* |
QLD | Australia Post | From $15.00* |
Australia | Australia Post | From $15.00* |
Delivered within 7 - 14 business days, with tracking number. *Prices and delivery times may vary and are dependent on Australia Post.
Return and replacement
Return policy
CPAP Travel Hire Pty Ltd are not obligated to provide a refund if you change your mind about the purchase of CPAP products.
We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non-faulty/unopened product returns can only be accepted within seven (7) days of the original invoice date and must be accompanied by the original receipt.
A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories or merchant
fees charged to CPAP Travel Hire on Humm, AfterPay or Zip sales. All items will be subject to a 25% restocking fee.
The Return & Refund Policy does not apply to business-to-business transactions and multi-purchase orders (3 or more).
Please email CPAP Travel Hire at info@cpaptravelhire.com.au and provide the invoice number, item description, and serial number(s) of the
merchandise you wish to return.
All sales on masks, cushions, tubes and accessories are final if the packaging has been opened. No refunds are available on any accessory items. CPAP Travel Hire may, at its sole discretion, issue refunds for accessory items; however, any refund is subject to CPAP Travel Hire Pty Ltd's standard return policy, whereby a 25% restocking fee is applicable, and the item must be returned unopnend within seven days.
Warranties & Disclaimer of Warranties
There are no warranties for software or service. CPAP Travel Hire Pty Ltd makes no warranties, express or implied, except those
stated in this section and CPAP Travel Hire Pty Ltd.’s applicable warranty statement in effect on the invoice date.
The manufacturer provides a warranty for any product purchased and must meet conditions in the manufacturer’s policies. Any such warranties will be effective during the relevant period.
CPAP Travel Hire Pty Ltd will be obligated to honour any such warranties only upon CPAP Travel Hire Pty Ltd's receipt of payment in full for the item to be warranted.
In general, CPAP Masks and accessories have a 3-month warranty, and CPAP Machines have either a 2, 3 or 5-year warranty, depending on the model and manufacturer. The standard warranty period begins from the receipt of purchased goods by the initial consignee.
Please review Warranties & Disclaimer of Warranties for more information.
Frequently asked questions
Can I track my order?
Yes, if your item is being posted we will provide you with a tracking number at the time of posting. This can be done via text or email, the method is up to you. We can also give you a quick call if you prefer and provide the number to you over the phone. We understand that some of our customers may not be as confident with the techinical world as others - we have your back!
To track your order please use THIS link.
How long do I have to wait for my product after I have ordered them?
As soon as we receive your order we will promptly arrange dispatch through Australia Post. The time taken to deliver your parcel is therefore in the hands of Australia Post. For estimated time of delivery please see THIS link.
How do I make an exchange or return?
Please refer to our Returns & Refund Policy.
Do I need shipping insurance?
All our items are posted in a tracked post bag however you may like us to purchase insurance for your article. Insurance can be arranged and is done so at an additional charge. Please see THIS link for pricing and more information.
CPAP Travel Tribe
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